Privacy Policy

Smartbuilt Projects

Effective Date: 22 April 2025

Smartbuilt Projects ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us.

1. What Personal Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Address

  • Phone number

  • Email address

  • Project location and details

  • Any other contact details or information you provide us during our interactions

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Contact us via phone, email, social media or our website

  • Request a quote or consultation

  • Enter into a contract or agreement with us

  • Provide feedback or communicate with us during your project

We may also collect information from third parties if you’ve given them consent to share it with us (e.g. real estate agents, designers, or project managers you work with).

3. Why We Collect Your Personal Information

We collect, hold, and use your personal information to:

  • Provide our services and manage projects

  • Respond to your enquiries and provide quotes

  • Communicate about project updates or timelines

  • Maintain business records for administrative and legal purposes

  • Send marketing communications (only with your consent)

4. Disclosure of Personal Information

We will not sell or rent your personal information. We may disclose it to:

  • Our contractors or subcontractors as necessary for project completion

  • Service providers (e.g. IT support, legal or accounting professionals)

  • Regulatory or government authorities where required by law

We take reasonable steps to ensure third parties handle your information in accordance with privacy law.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

  • Secure physical and electronic storage systems

  • Confidentiality agreements with contractors or service providers

We retain your information only as long as necessary for the purposes for which it was collected, or as required by law.

6. Access and Correction

You have the right to:

  • Access your personal information held by us

  • Request correction of any inaccurate, outdated, or incomplete information

To do this, please contact us using the details below. We will respond within a reasonable time.

7. Complaints

If you have a concern about how we have handled your personal information, please contact us. We will investigate and respond in accordance with our obligations under the Privacy Act.

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

8. Contact Us

Smartbuilt Projects
Melbourne Bayside, VIC, Australia
Phone: 0405 320 301
Email: info@smartbuiltprojects.com.au
Website: www.smartbuiltprojects.com.au

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.